Question: When has e-mail ever had a tone?
Music has a tone but words can’t.

Words can express, but tone, in the written format, can only be “intonation”. In reality we infer the tone of literary dialogue i.e. we hear the delivery in our mind’s ‘ear’ as clearly as we hear it in reality when taking part in a dialogue ourselves.
Tone is perhaps applied more widely in an almost metaphoric sense to convey a whole attitude.
But with the best will in the world, if the person reading your prose has just "got out of bed on the wrong side" they will probably mis-read what you are saying as the dialogue they are partaking in contains pain and upset.
It’s easy when you are "face-to-face" with someone, you can see the "intonation" through body language. But on the web we can’t.
This is probably why there is so much bickering on forums.
Online branding. Rhetoric.
In the web world, rhetoric is key as this defines your brand. Using the three arts to persuade - logos, pathos and ethos. (Clearly we also need to take into consideration grammar, spelling and dialectic to boot, but these are not an art (arguably dialectic might be but I would argue that it is more method than art)).
Rhetoric defines your argument or point and in turn this defines you. Coupled with a visual rhetoric in the form of a logo, this defines your brand.
And on line your "logo" forms the missing link to body language.
Over a period of time association of logo’s to content is given – but this has to be earned.
Some people are jolly, some are bitter, some are content rich, some are business-like, some are social, some are "mad as hatters" and some are irreverent. But all are developed over time with their on-line brand that can be easily spotted by, and identified with, their logo.
You, therefore, make your choice. And, by making your choice based on that, the "tone" or "intonation" can be pre determined and, therefore, not mis-read.
The interesting thing about logo’s? You can’t just "dump" a pretty picture on yourself and say "there you go, that’s me, that is" – it’s not quite that easy.
It’s no different than a suit.
Two people can wear a suit and yet one will look like a bag of potatoes with a belt in the middle and the other one will look sharp. This is because the one that looked sharp chose the correct suit to "suit him". The other one just bought a suit because he was told that’s what he needed to do, or he didn’t realise he needed to dress well to stand out from all the others wearing the same suit.

"Crafting" a logo as part of your brand is a skilled job, much like a Saville Row tailor. A tailor is to cloth as a good designer is to illustrator – but the craftsman needs to know YOU before he/she can create.
And for the craftsman to create, you need to know yourself and be happy with it. If you are miserable then, that will be your brand for a long time, it will stay with Google indefinitely and by association any logo you have will be associated with you and what you stand for.
If you have a poor brand then here is some good news. I will never be able to mis-read any tone in your writing as I won’t read it in the first place.
Tomorrow at 10.30 a.m. I will be interviewing Ces and Jay from Creatively Minded Design on #theNTShow on Twitter. These guys are "Tailors", they can craft your logo to suit your brand, I urge you to talk to them.
Tomorrow we will be discussing the importance of your logo to suit your brand and the placement and execution.
Logos are important, they define you.
So, ask yourself, when it comes to your on-line brand, are you haute couture or "off the peg"?

You can follow the show here on Tweet Chat.
Regards N
socialmediagraffiti.com